Delivery & Warranty
Delivery
Nationwide delivery is available across South Africa. Delivery fees are calculated per order and per delivery location and will be displayed at checkout. Estimated delivery timelines are shown on each product page. Customers may select a preferred delivery date during checkout, which will be confirmed once stock has been allocated.
Our delivery team or courier partner will contact you prior to delivery to ensure availability. Someone must be present to receive and sign for the order.
Delivery inspection:
Please inspect your item upon delivery before signing. Any visible damage must be reported immediately. Once signed as received in good condition, later claims may not be covered.
Warranty
All Woodbuilt Furniture products include a supplier or manufacturer warranty covering manufacturing and workmanship defects only.
Typical coverage includes:
• Structural frame warranty: up to 12 months (or as specified per product)
• Upholstery workmanship warranty: up to 12 months
• Hardware and fittings: manufacturing defects only
Warranty does not cover wear and tear, incorrect assembly, sun damage, liquid damage, misuse, or poor maintenance.
Returns & refunds
Returns and refunds are handled in accordance with the Consumer Protection Act and our Refund & Returns Policy. Approval of any refund or replacement is subject to inspection and policy conditions.
For full details, please refer to our Shipping & Lead Time Policy, Warranty Policy, and Refund & Returns Policy.
Ruan M. – Benoni –
Good solid piece and plenty of storage space. We’re using it for clothes and extra linen.
Nkosinathi D. – Stanger –
This chest feels like something that will last for years.